About CourseCo
CourseCo, Inc. is a golf course management company based in Petaluma, California. Founded in 1989 CourseCo currently manages 27 courses in California, Oregon, Washington and Texas. CourseCo’s founder, Tom Isaak, is still the active President today and runs the company along with 14 other corporate team members. While every management company’s job is to ultimately drive the bottom line CourseCo prides itself in excelling at the following four areas:
Course Service – providing the best possible customer service at all times
Employees – supporting, training and providing advancement opportunity to all of our employees
Environmental Stewardship – being leaders in the industry in environmental sustainability both on the course and inside our building
Community Involvement – having our facilities serve the surrounding areas
About Riverside
Riverside Golf Course has a long and distinguished history in the City of Fresno. Way back in 1939, the course was built as a federally funded Works Progress Administration project for the city. It's actually the second oldest course in Fresno. Although the course has never been remodeled, most of the greens have been upgraded to USGA standards. Our layout was designed by the noted architect William P. "Billy" Bell, who also collaborated with another designer George Thomas to do such classic designs as Riviera Country Club. Bell gets credit for such well-respected courses as the Stanford University course and the famous Torrey Pines in San Diego. From its beginnings, Riverside has been the ultimate in public courses – built by the public, for the public and priced for the public. Affectionately known as "Big Muni," Riverside has long been recognized as one of the finest public layouts in California's Central Valley. It's one of two courses owned by the city of Fresno. In a picturesque setting along the San Joaquin River, this parkland-style course features expansive tree-lined fairways stretching over gently rolling terrain.
Department Heads
Senior Operations – Adam Pohll
General Manager – Keith Berry
Golf Operations Manager - Jake Kawaguchi
Superintendent – Julian Banda
Job Statement
As with every job at Riverside your first and most important duty is to provide excellent customer service at all times. When you see a customer always attempt to assist them, if you do not know the answer it is your job to help them find someone that will know the answer. From time to time you will be assigned other tasks to help with the daily operation of the facility. You are a key team member as your tasks will impact every department at the facility.
SWEAT!!!
CourseCo’s Proprietary Customer Service Program is SWEAT. Every day, every customer…
S = Smile – greet every customer with a smile.
W = Welcome – provide every customer with a warm welcome
E = Enthusiasm – always be enthusiastic with every customer interaction
A = Ask – always ask a customer for something, that might be as simple as “how is your day going?” or possibly be an up sale “would you like a drink with that?”
T = Thank you – end every customer interaction with a “Thank You”